Frequently Asked Questions
FAQs
What happens if signature is require for delivery, but I’m not home?
If a signature is required for delivery of your order and you are not available, please contact the shipper to arrange another delivery attempt. Otherwise, the package will return to our warehouse and you will need to contact us for further actions.
When will I receive my product?
We do our best to ship orders as quickly as possible. Shipment delivery may vary according to your location or shipment method.
As soon as your package is dispatched, you will receive your tracking number by email, giving you an estimated delivery date.
To which countries do you ship?
We deliver to the following countries:
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States of America.
Do you accept back orders?
Yes. If the product you wish to purchase is out of stock, we will still allow you to place an order for it. During checkout we will share the expected ship date, but please note this is our best guess, and may change if further delays (usually out of our control) occur.
Do I need to have a customer account to purchase?
No, to purchase from WEI YU you are not required to create an account. Guest checkout is available during the checkout process.